No service, ******** to client request, not helpful at all

On the 22nd of October i received a phone call from a consultant from Telkom to ask me if i have put in an application with them as there was a pending application, i informed the consultant that the application must be **********ly done because I dis not put in application with them for anything, i then requested that she please close off that pending application.she assured me the application would be closed an removed from my name, i called a coupled days later to confirm that this was actioned and she assured me it is done, on the 30 of November i then received a phone call from a company called VVM debt collection informing me that i owe a Telkom account, i told the VVM consultant that i did not have an account with telkom. I then when to a Telkom walk in centre to only discover that the account i asked the consultant to close over the phone did not action this and the account was open anyway even after i told the consultant that i do not want to open an account with Telkom, to this day this issue is not resolved i keep being pushed f4om piller to post by Telkom telling me that they are investigating the matter, i have to constantly go to telkom to ask them for feedback nobody bothers to call me to give me feedback even after i sent them an affidavit informing them that an account was opened **********ly using my credentials. Telkom service was appalling in handling my matter infact it appears no one is taking my matter seriously. Can somebody help from telkom ***** department as to how i can get mt name cleared urgently