NO SERVICE I wish there was a no star option

We have been battling for a year to change our accounts email address to get our bills with no success. Now my line was cut due to us not knowing how much is owed. Called the 10210 number and spoke to agent called Iabonga something like that and was told how much to pay once payment is made I must email proof to 10210@telkom which I did only to phone them after an hour and to be told sorry it doesn’t work that way it’s an automated system me once the money reflects it will be turned back on. I must have called them about 6 times yesterday to battle to change the email address me try and sort this mess out and every time you speak to a different agent it’s a different story one agent even told me I’m wasting my time using the 10210@telkom email and no one ever checks it. What shocking service. So now my question is how long will this “automated” system take to turn the WiFi back on???? Why doesn’t telkom just automate their call Centre agents as well, cause some of the once’s working for them doesn’t know what they are doing????? Telkom is with all the banks so if I paid from FNB how can it still not show?????