No service. I am being ******

My line was suspended due to me not paying. I failed to pay because i had continuous problems with my landline services. Telkom dispatched a technician to my premises a while ago, he did not explain anything to me, testing of the line was not sufficient, and the service was pathetic. I paid my line again on the 12th December (one week ago) and had it reactivated. Since that day - 7 calendar days, my line is not in working condition, it is on a 2000ms latency with 0.2 download speed. It is a 2MBPS speed line which should not have a latency of above 30ms. I was on the phone with 5 different Telkom call agents, all of them simply reset my port and did no other troubleshooting even after i asked them if there is ANYTHING else they could do. I was on the phone with Mweb on the 17th December, it took approximately 20 minutes for the agent to pinpoint the exact issue, which is the line. The agent also tested a Telkom guest account. After speaking to Mweb for 20 minutes i knew exactly what the issue was and the agent even told me what i need to do further. As for Telkom all the agents simply treated me as a chewed up bone. I went into Telkom shop on 18 December, the lady was fairly helpful and provided me with details on this issue. The original call was logged Tuesday on 12 December, she then added an escalation on this line. Sadly nothing happened and i had to invest time on 18 December to follow up and even requested to speak to a manager due to insufficient details. After one week of no service and no follow up from Telkom, i received one single SMS from them indicating that a technician will be attending to the issue 'soon'. I am paying R400 for this service. I consider this as theft, due to the fact that i pay for a service and i expect a service, sadly the service can only be classified as pathetic. With no follow up on my issue, and no one providing any feedback to me as a customer that pays money for a service, i'd say that Telkom needs to reevaluate it's mission and vision. With a rating of 2 stars out of nearly 60 000 reviews .... the mission and vision is clearly not to provide a service for a 'valued customer'. I am cancelling my Telkom service. Telkom, please do not respond to this message with a 'sorry', or 'how can we help to restore your service', or 'sorry for the inconvenience' ... because when i signed up for this service ... in my T's and C's ... there were no disclosure of pathetic service, so please do not apologize. What a great shame.