No Service Help

In November 2019, Telkom (whom we have used for 25 years) upgraded our service. Since that time, we have no telephone service - None. Hard for a business to run without telephones for nearly 2 months. We have called, and they were belligerent and of ho help. We sent a letter, they ignored it. We visited their office and showed the letter. The man REFUSED to read it and pushed us aside to help the next customer. We found one man (Enios Khaza) who has worked diligently to help us over this period but to no avail. We are still without phone service. Yet they still charge us every month for two phone lines, all the time saying that there is only one phone line. This company is totally useless in our opinion. I must try to find another service.