No service - headless chickens

<p>Telkom installed fibre connection 3 weeks ago. On Saturday night the router went dead. I contacted 10210 and was given a ref nr:3CWZ040617 and instructed to go to my nearest Telkom retail shop for them to exchange the router becuase it is only three week old.</p> <p>Went to the Cape Gate retail shop were I was told they do not exchange the router, they book it in for repair. I went back the next day to book it in and they told me that the router does not need to be booked in, they will sent a technician to my house.</p> <p>I phoned 10210 just now tofoind out where the technician is and they now nothing about it.</p> <p>Everytime I speak to someone at Telkom they have a different story. End result- I do not have internet but you expect me to pay my account while you do nothing to resolve my my problem.</p> <p>You guys are really as terrible as everybody says.</p>