No service! Frustrating to deal with & unable to provide credit note on request

<p>Repeated issues with no landline no ADSL / wireless! </p> <p>In 2016 my Telkom service was down approximately 4 times, at one time it was down for 2 consecutive months.</p> <p>This year in 2017 my service has been down again, and has been out of order for approx 1 month.</p> <p>I have had to log calls repeatedly and wait long time for resolution. My internet / wi-fi is unreliable or does not work. I have been loyal to Telkom so far, but out of pure frustration, realising that Telkom service is not improving and on a downward spiral, I have decided to cancel my long term service with Telkom and find another wireless internet solution.</p> <p>At the time of cancelling my account I still had no service. When I called Telkom requesting a credit note for the month of no service so that I can pay up the balance due, I was told they cannot provide a credit note until the fault resolution (which cannot now be resolved as I have closed my account and my service has been disconnected). I was advised that I would need to wait until the end of the month for my credit note. They also said the credit note would "automatically be raised" based on fault resolution, but in the past, I have had to call in to the accounts department with my reference number, in order to get the credit note raised. I don't want my account to go into arrears as I have a good credit record, but I also don't want to pay the full amount showing as owing on my Telkom invoice until my credit note has been raised, since my account is now closed. I cannot understand how Telkom have to wait until the end of the month to issue my credit note, and cannot advise me of the difference owed due to the month of no service, so that I can pay only the balance owed.</p> <p>I find Telkom to be an inflexible organisation and unfortunately the service is on a downward spiral. It's a pity because I wanted to keep my landline & ADLS line, but, I cannot continue with this unacceptable and inconsistent service, therefore I have been forced to find another solution.</p>