No service from the provider - Telkom

After daily calls, I am still not able to connect to the internet. I was told that the issue was going to be resolved on 03/01/2020. This did not happen. I was then told that it was going to be resolved 05/01/2020. The issue was not resolved. Today, 06/01/2020, I have been told that the problem has not yet been assigned to a technician. I have had my problem since November 2019 and no-one will do anything to resolve the issue. I have purchases a new router, been in contact with Mweb, gone into the Telkom shop to have the router checked and I still have an issue when I plug the router in at home.