No Service from Telkom & Yet i pay every month!

Janine Jansen/Stoop - Account Number- ********** 86

Contact Number – **********

I have a contract with Telkom thats due to expire next year, since inception of this contract i have battled with network issues, i have logged numerous issues, had Sibusiso a techinican come out and he logged a case number which i keep getting every 2nd week saying my case is still under investigation - his become uncontactable. when i called the call centre spoke to Sipho (Reference is his name)on the 7/11 he advised they can only resend the internet setting i should call when i am at home. Called on the 23/11 12h14 spoke to Vuyani (Reference is his name) said he cannot assist and there is nothing he can do, he cant send the internet settings neither ive been wrongly advised I have to just wait - asked for a manager held of forever he obviously hoped i would drop the line came back saying all managers are in a meeting and took my details down so Toni Venter can call me back - to date i am still waiting.

I am paying for a service and i am not getting the service!!! My network is so bad i cannot have this debit order running off my account monthly and I am not receiving any service this is breach of contract. I need urgent assistance on this matter!