NO SERVICE FROM TELKOM TO REMOVE A FALLEN CABLE

We have a telkom cable that is hanging down in our garden. This cable is not connected to a phone line and hasn't been in existence for the last 5 years. I contacted Telkom on 16 Feb '15 to please come cut it down, my reference number *** and was told that a technician would come. By 18 March still no Telkom still hanging cable. After waiting 30 mins for someone to answer - his name Jos? he told me that my request was never logged properly as they didn't have our address! You have the phone number you must have the address. After holding for another 20 minutes for him to assist and logging the request once again (he still not asking for the address) He then said he would phone me back shortly - I said \Jos? are you sure you will phone me back"he was adamant that he would - well two days later and I am still waiting for Jos? to phone me back! I phoned Telkom again on 31March explaining the story again"