NO SERVICE FROM TELKOM SINCE 12 DEC

I have no/limited services on my ADSl and land line since 10 Dec. I logged the first fault on 12 Dec, it was escalated on 28 Dec 2015 and I was promised a technician will respond before the 31th. Nothing happened.<br> <br> Was further escalated on 4 Jan 2016 to a team leader, with promises of feedback the same day, still nothing!<br> This happens every time there is a bit of rain where I lose my services! In October 2015 I was contacted by the marketing division, and said that because I battle very frequently, they are offering me a 3G Data device, linked to my ADSL to compensate when this happens, and it will be delivered the following week, great!<br> Guess what, no delivery and when phoning Telkom with the reference number, they had no clue and said the reference number is not on the system! <br> I forked out more than R1000 December to get my own mobile data now as well.<br> <br> Reference number:499CTK121215<br> Escalation Number:800686<br> <br> If Telkom is not interested in offering me a service, please just tell me so that I can cancel.<br> <br>