No service from TELKOM SA after almost a month

I initially reported my faulty telephone line on 07/07/2015. It was only logged on their system a full 10 days later after another call. After that my sister called a few times, I called on 18/07/2015, 27/07/2015 and 29/07/2015 and every time the CSR at the call centre gives the same lame excuse that the request has already been escalated to a higher level. Apparently the service request to fix my faulty line was given to one technician. He then gave it to a second technician because it was not his area. Then the second technician gave the job back to the first and so it goes on. <br> Is this supposed to be a joke or is this circus for real?<br> 122CWK070715 is the reference number for my phone ***<br>