NO SERVICE from Telkom SA

Since we app**** online for an internet package,on the 21 November 2018. We were told to pay R700 before the order could be placed. The R700 was deposited immediately. No technician showed up after the appointment was booked. So we reported it to telkom. Where we were told,that the line is installed, and up and running on their system. But still no technician came out to have a look, after it was reported that nothing was installed or delivered. We have been phoning Telkom every day, and where we have to wait 30 min to 1hour, for a consultant to answer the phone, just to tell us , sorry for the inconvenience caused. The story changed, to that we have to cancel everything, so that they can place a new order. After a few weeks of phone calls, the consultant Kha****, advised me to upgrade the service to a 10mb line fiber,that is double what we originally ordered, in order to logg the call to the technical department,for a technician to come to the residence. Since then, no technician or communication was made to us. Evertime we phone they sincerely apologize for the inconvenience caused. And that they are going to log the call for a technician to come and install. Until up to today. No installation was done, and NO PROGRESS. Today i phoned again and demanded to speak to a manager or supervisor, but all managers was on leave, and the consultant assured me that the Manager on duty would phone me back asap. I have received NO CALL or anything. The consultant then told me that she consulted with the manager while she was on a call,that the whole order should be canceled, and to start the whole again from the beginning. In order for a technician (open serve) to be booked to our residence to install the line we ordered on the 21st November 2018,that we getting billed for already.

So moral of the story.... Can't complain about the service.... cause there ain't any.