No Service from telkom or my phone line

I reported our phone line faulty 2 weeks ago. Got an sms to say fault resolved, and indeed the phone line worked for about 3 hours and then went dead again.<br> Have since reported the fault an additional 2 times and have escalated this fault twice. Nothing been done.<br> On Saturday 7 March a Telkom technician called Eric to say they would be coming the following day to sort out the fault. No one came but on Sunday a report came through saying fault resolved <br> . NO IT ISN'T, THE VOICE LINE IS STILL DEAD. Have escalated since and still nothinghas been done. Have not even heard from telkom. The best thing is the adsl connection works perfectly but my phone line is dead. Disconnected the adsl router, plugged in 2 different phones directly onto the line.... nothing. I have never had problems like this with telkom. I used to be able to get through to their call centre with ease. Now you're lucky if after 30 min of holding someone answers the phone and faults were resolved within 2 days. Now 2 weeks later we still have a voice line that is not working and cannot get through to anybody who is capable of sorting this fault out.<br>