NO SERVICE FROM TELKOM ONCE AGAIN!

I reported a Telkom telephone line out of service last Friday 4 December 2015 and was given a REFERENCE NUMBER: 535CRZ041215. I have been calling Telkom daily to get a progress report on when this line will be fixed and have been told each day that the Technicians are testing the line and I will be informed when a Technician will be appointed to fix the line. When I called on Wednesday 9 December 2015 I was told that the problem would be escalated and was given another ESCALATION REFERENCE NUMBER: 793630. Please note that each time I call Telkom I have to hold on for a minimum of 20 minutes before the call gets answered! <br> I called again this morning, 10 December and held on for 15 minutes before the call was answered. I was told to hold on whilst they find out what progress has been made. I had to put the phone down after waiting another five minutes for the person to come back to me.<br> I am at my wits end with Telkom! The only efficient service they have have is to disconnect your phone if you are a few days in arrears so that they can charge you the reconnection fee!<br>