No service from telkom on fault report

On 13/12/2015 I logged a call that my landline is down and most of the time my ADSL line is also down. The few minutes the ADSL line is connected the speed is less than 0.5 meg (half meg) where I am suppose to have a 10 meg line.<br> After following up a lot of time, a technician came to my house and checked my equipment and line and then told me the fault is not at my home but at another home but they cannot get to their lines since the people is not at home. After that nothing. It is Telkom's responsibility to get access and sort out their lines.<br> Now me as the customer suffers and have to pay thousands of rands to get mobile connection for internet and calls where I already pay Telkom one hell of a payment each month.<br> Telkom do not care and have no service. <br> 26 DAYS already without connection.