No Service From Telkom, NO RESPONSE / SERVICE!!!

I am paying for a 4Mbps line but max speed on my line is 400kbps. i have logged 10 Faults in the last 3 Months and all the technicians do is clear my fault without contacting me or speaking to me but they do not solve the problem!!! for the past two months all the technician does is disconnect my line completely for a week then eventually a different technician goes and connects it again but then it is still slow. i have now been disconnected for a full 2 weeks for the 4th time in 2 months but yet every month my debit order goes of and i'm paying for this ******** service. all my Faults have been escalated more than 5 times and then the call center and the Telkom store tell me there is nothing they can do for me!!! In 3 months the area manager for the technicians has not once answered his phone when anyone tries to get hold of him. No one has contacted me after almost 20 complaints laid. i have tried to call the technicians myself but they also do not answer!!! iv'e even smms'ed them but no response!!! I get no feedback except for an sms every time that say my fault has been restored when nothing has been done!!! STAY AWAY FROM TELKOM!!! USELESS!!!!