JH
Jan H

1 reviews | Active since Aug 2015

11 Aug 2015, 08:36

No Service From Telkom NO Feedback.

Hi this is the second post i make on Hellopeter The first one was ignored after the AUTO replay u get.<br> Its more than two weeks now without internet , telkom has not made one call from there side to me to update me on the status of my repair. And as we all know telkom they will probably want me to pay for sum thing i don't have<br> I have requested Mweb to take over my line from telkom at least they have customer service and you don't wait 20 minutes to get hold of a consultant. My internet went down on the 26.07.2015 logged a call that same day here is the ref no 17cvk260715 if you check the status on that fault you can even see that telkom has my cell number wrong on that i even called to tell them that. here was the first hellopeter reply from telkom with sm number. sort your **** out Telkom it does not mean that you can treat customers bad because you are the only landline sp's<br> <br> Hello zeanjh,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.<br> Your reference number is SM130937.<br> <br> We apologize for any inconvenience caused.<br> <br> Regards,<br> Busi <br> Telkom Social Media Team <br> [Email Removed]

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Replies (1)
Telkom
Telkom's reply11 Aug 2015, 11:34
Official
Hello zeanjh,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM130937.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team