NH
Natashia H

1 reviews | Active since Oct 2015

13 Oct 2015, 08:43

No service from Telkom Mobile or Cell Direct Marke

I have just had bad service from the beginning with Cell Direct and Telkom. I am warning all people to stay away from Telkom Mobile. Firstly you have had no stock for 3 months. I was phoned by Tamila Brink at Cell Direk Marketing told that i will have a phone within 5 working days on day 8 still no phone, phoned the number could not get through 3 times. I had to place a complaint on Hello Peter to get any response. then last week 8.10.2015 i eventually got the phone up until today i could not get the sim card activated. Spoke to numerous staff members was promised that it will be activated at 15:00 on 09.10.2015. Phoned again on 12.10.2015 spoke to Ashleen & Naboja was told that it would be activated i am not the only customer and they have only one person doing the activation?????? How can a business run like this???? BAD BAD Sh*#t Service. Phoned Telkom customer service just now Valentino Beukes had a bad attetude and also could not assist i have to speak to Cell Direct they dont even awnser their phone. NO SERVICE from either....

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Replies (1)
Telkom
Telkom's reply13 Oct 2015, 09:01
Official
Hello natashia125,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM155786

Regards
Luleka
Telkom Social Media Team