No service from Telkom Mobile at all

I am due for an Upgrade on my Telkom Mobile number. I have visited all the stores in my area, and no one has stock, or can tell me when they might get stock of the device I want. I have tried their chat option in their app, but they just tell me to call either 081 180 or 10213, or visit a store, as they cant help me. I called 081 180 on a couple of occasion, different times of the day, and after holding on for 15 min, there is still no o one to assist me. I called 10213, and follow the option go to their upgrades centre, but as soon as I enter my number, the call cuts. I have also requested numerous call backs, for which i am still waiting.

It seriously feels as if they don't want my business, and me as a loyal client of theirs means nothing to them. This is probably the worst service that I ever experienced.

Their products are probably the best in the market, too bad their service seems like the worst.

I just wish someone will call me back, that can assist with the upgrade I want.