No service from Telkom for more than 2 months...

Good day I moved from one house to another on 22 February 2016. I app**** on 20 February 2016 for my current Wi-Fi connection to be moved to my new address (26 Outeniqua Street, White River). I was told that it would take between 10-14 working days. After numerous attempts from my side to resolve this issue, my line is still not on. I also received notification on my phone that a technician was dispatched, only to wait 2-3 days for them to pitch up and then there is still something else wrong and someone else will come and resolve. And so it goes on and on. I have a legal contractual agreement with Telkom that I will get this service and that I will pay for this services. Telkom has deducted money from my account for 2 months now, but I have no service for more than 69 days now. Regards A very disappointed customer