No service from Telkom for 6 days

I reported my ADSL service on Sunday 1 Feb. They said the problem would be resolved in 2 days. I phoned after 2 days. I held on for 1 hour and 30 minutes before being helped. I asked to speak to the manager after the woman was so rude to me. She said I should hold on. I did. I still haven't spoken to any manager. I then revived an SMS that the problem is resolved and that my ticket is closed. The problem wasn't solved. I phone again an open a new ticket the woman said that she would send a technician out on the day this was 2 days Wednesday 4 Feb. I received a new SMS saying that the problem will be fixed within 2 days. There hasn't been a technician at my house yet. I'm currently working on my masters degree and I need the Internet for my studies. I've paid my bills and I have been patient. This is totally unacceptable. I don't see the point in paying my next bill because I do not get the service I paid for. I will post this on everything I possibly can until I hear from you. People will know how bad your service is and how long I have to wait before you tend to customers. I have never experienced worse service from company. I am eagarly awaiting your reply.