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Lynette N

1 reviews | Active since Nov 2019

05 Nov 2019, 10:06

No service from Telkom for 3 Months!

Since our first fault has been logged on the 3rd of September 2019, we have had absolutely NO FEEDBACK! We have phoned in at least TWICE a week since asking for assistance with no luck! We have had absolutely no internet since the 3rd of September and still being debited close to R1000 each month! My husband and I are now fed up with Telkom! We want to cancel our contract and be credited with the 3 months of no Internet! Telkom, we are absolutely disgusted with the horrific experience! We are trying to get hold of someone at Telkom with higher authority than the telephone operators to speak to, but every time we ask for a manager or someone higher, it was said that they are out or busy!!! TERRIBLE SERVICE!!!!!!!

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Lynette N's update08 Nov 2019, 09:11
Reviewer Update
After a really bad experience with Telkom, I reverted to social media to try and get some kind of attention from Telkom for assistance. Well...it worked! I finally received communication from Frank via Facebook. Within this week I received feedback from Frank as to what the cause of the problem was, to a solution as well as a credit on our account for the 2 months without internet. It was really astounding to get such good service from him! We definitely need more people like Frank! Thanks!