No service from Telkom despite paying every month

I have acquired a 24 months contract ADSL from Telkom on 31 March 2017 which included a router and unlimited wifi. I logged a fault on 18 September 2016 telephonically and after remote troubleshooting failed, I was advised to take it to the nearest Telkom store which I have. I was given a Job number which I have signed and was told I'll receive response from Telkom via SMS. I was shocked to receive and SMS that says my 6 months old device is out of warranty! 6 MONTHS!!! I called 10210 and spoke to Precious and Phillemon who told me they cant find anything captured on the system despite me giving them the reference number provided by Telkom via SMS, they transferred me to Sales (Ntombifuthi) who referred to the store, the store is telling me they cannot do anything without me receiving a call from contact centre. I'm running small business at my residence and have lost money due to lack of access to the services I pay Telkom. Please tell me what else to do as no one seems to know what to do and I keep being transferred to different lines and store staff just cant help. REF TRL:054 ********** **********