No service from Telkom desperit

Good day please assist<br> <br> My line is out of order sins the 12 January 2015 <br> I have reported it on the 13th and they said we are aware of the problem.They never gave me a reference no.<br> I have reported the problem again on the 19th and they gave me a ref no.656CWK190115 on Saturday the 24th a technician came out to me test the line and said he has bad news to tell me the fault lies onder ground and a contractor will fix it.<br> On the 29th there were a Telkom bakkie outside my salon and I told him of my dilemma,the kind man did phone me the next day and said that they are aware of the problem and it is out of his hands.<br> This is my business line for 20years and I am loosing business on Telkom's negligence I also must pay for a line that does not work.<br> <br> Please HELP!!<br> <br> Vanda M?ller<br> 138 Joubertstraat<br> Kaapsig<br> Brackenfell<br> 7560<br> ***<br> ***<br>