No service from Telkom but they continue to debit me

Purchased Oppo A54s phone on 31 July 2022 on the 7th night phone froze and did not come on. Returned phone for out of box failure the very next day as no telkom outlet is opened 24 hours a day Phoned many times to telkom. Telkom does not take calls. 3mths later still debting my account. With no phone. Pathetic service.