No service from Telkom billing

I cancelled my fixed line with Telkom on 6June 2018. This was quite a process as I was forced to do this on the Telkom web site. [They gave me reference number ( ********** 4) after completing their cancellation ] . I also removed my phone set from the fixed line.

Its is now end of October 2018 and I am still getting monthly bills from Telkom for a service that has been cancelled. The bills are increasing as I am not paying them.

I have send e-mails (with the proof of cancellation papers), to their customer care centre and received no reply. Phoning their customer care number also does not work as the line stays busy. Their outlets in the shopping centres also cant help apparently as they only deal with sales.

Hoping this e-mail will give some results. Jan from Centurion