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nicolene S

1 reviews | Active since Mar 2009

05 Feb 2016, 08:53

NO SERVICE FROM TELKOM AND I CONTINUE HAVING TO PA

1. My mail account is still sending out spam and spam being sent to it in spite of my username having been deleted on advice from Telkom and the account being recreated. I logged a new call for this very same old issue again yesterday under reference ***. Can someone COMPETENT please advise and sort this out for once? I do have antivirus so that is not the problem - as you can see the antivirus does pick it up. Aasif I have sent you proof of the mails my account are sending too but you never respond. I am sending some of the mails none of which I received a response to)<br> 2. I complained to Hellopeter a while back because Telkom Call Centre called me and offered me Fibre which I never received. In response to the complaint Telkom delivered a 8ta modem (3g/4g and NOT fibre) for which I am now being billed on top of my normal ADSL line when I was told this was to replace my current uncapped ADSL. To make it worse I called Telkom just to be told that there is no fibre in my area????<br> 3. My uncapped ADSL Line *** hardly ever works and if it does it is not even on 1mbs speed

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Replies (1)
Telkom
Telkom's reply05 Feb 2016, 09:15
Official
Hello nsteyn67,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM197135

Regards
Luleka
Telkom Social Media Team