NO service from Telkom and Huawei

<p>Hi there</p> <p> </p> <p>4 February 2016 Huawai contacted our enclosed area (6 houses) to install a fibre cable so that Telkom will be able to connect us with fibre. They came but now it seems now like they have never completed the fibre installation!</p> <p> </p> <p>9 November I ordered my fibre connection and was told it will take 17 working days. Yes, according to the Sales Department, fibre is installed in my area. 17 November they arranged for the installation to be done on 19 November. I had to buy a router before they came, which I did - ready, set, go!</p> <p> </p> <p>But then after the Telkom Technician worked for about two hours to get the cables installed to the point in my home, he had to connect my cable to the fibre cable outside at the pole, when he realised that the installation was never complete!</p> <p> </p> <p>Telkom, how do you do quality control? Do you just believe the contractors that they finished the job when they say it is finished? Does anyone check if they actually do the work properly? We have a new neighbour who was told that the installation will take another YEAR! if we are lucky!</p> <p> </p> <p>How come Telkom is then selling this service to me? I bought the router and now I have to wait - this morning the Sales lady at Telkom said she has no clue how long this will take and also she has no email address or place where I can complain.</p> <p> </p> <p>Is this how one do business? I assume that the contractor was paid in February for a job that they did not finish. AND most probably they will send that same contractors to come and complete the work and get paid again! This is ******* practice.</p> <p> </p> <p>If only there was anyone else I could rather get my fibre installation from .... :-(</p> <p> </p> <p>Estelle Drysdale</p>