1 reviews | Active since Jun 2016
No Service from telkom AGAIN
<p>After my last report to you on 21 June 2016 my service has been down since last Thursday again on ********** 656. My ref is 701CRK180816. I have lost count on how many outages I have had this year, even when I have a service I get a response of a 2meg access instead of the 10 megs I am paying for. I have no dial tone on my phone and no ADSL. Apparently my call was escalated yesterday with reference 10569. A Telkom sub contractor came out yesterday morning, did or tested nothing and said he will be back in the afternoon, he never returned or called. Every time I follow up on my call I am just told a technician has been assigned and my fault is in hand. Oh and once your service is restored you can log a dispute. All I want is a stable service and a 10 meg service that I am paying for. I was also told in June that all the upgrades in my area was completed and I should experience no more outages. Telkom service is shocking to say the least.</p>
Sub Contractors came late yesterday afternoon and took quite a while to sort it out, There was a connection problem on one of the poles. They were very friendly and determined to sort out the problem even though they had to do a lot of tracing, They had a much better attitude than your striking members. Thank you for restoring the service even though it took 6 days. I appreciate it.
Sub Contractors came late yesterday afternoon and took quite a while to sort it out, There was a connection problem on one of the poles. They were very friendly and determined to sort out the problem even though they had to do a lot of tracing, They had a much better attitude than your striking members. Thank you for restoring the service even though it took 6 days. I appreciate it.