No service from Telkom after over 3 months

After 3 months of having app**** online for a landline and WiFi combo I am so disappointed at the terrible service I am receiving from Telkom. I have now gone to the branch closest to me now 12 times to find out what’s happening with my order and absolutely no one can assist me. Each time I am told to call 10213 which I call from the store and even the people on this 10213 can’t help me or at least tell me what’s happening with my order. Some of the very *********** people I’ve spoken to have said they can’t even see my order, some have said that the order was cancelled and have claimed to reinstate it and some have simply just hung up on me. I received an sms stating that my order has been approved and I must pay R700 installation deposit which I immediately paid but to my surprise I am still getting the very same sms instead of a call from a technician to install. Utterly disappointed at the service I am receiving from these people and at this point I really don’t even know what to do because even if I go to another service provide I still need Telkom to at least install an adsl line.