HH
Henry H

1 reviews | Active since Jul 2011

11 Apr 2016, 09:23

NO SERVICE FROM TELKOM ADSL running at .05mb/s

I actually have no words and am absolutely at the end of my tether.<br> <br> No wonder this (what used to be a wonderfull WORKING) country is now up the pole!!!<br> <br> I am 61 White/Male retrenched and managed to set myself up to work from home doing software development and support from home as my infrastructure (ADSL) \used to support it.<br> <br> Now my new job seems to be to grapple with an useless, no-caring Supplier, inept Technicians who only seem to try and come to the house on Saturdays and Sundays (maybe for overtime????)<br> <br> I have tried to send SMSs to the 30591 number 25 times since DECEMBER.<br> <br> They register the call, either close it without fixing or keep it open and not fix it.<br> I must have spent over R400 waiting to talk to the call centre or escalations with either cut off after 25 minutes of listing to the BLARING sh&T ## RAN OUT OF SPACE-damn <br> <br> 279CRK030416 - <br> First \"Progress Update\" 9th April , call from Technician Sunday 10th, (did not arrive)<br> Call today 11th April from technician - is there still a problem with your line!!!!????<br> <br> 154CRK100316 - Fixed for 5 days<br> <br> 608CRK250216 - First Progress Update 1st March - Never fixed - they closed the call and send me an SMS to rate the servic"

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Replies (1)
Telkom
Telkom's reply11 Apr 2016, 10:46
Official
Hello henryh,

As per our email correspondence, the fault is currently in hand with a technician and has been escalated for urgent assistance.

Regards
Noleen
Telkom Social Media Team.