ER
Eugene R
1 reviews | Active since Sept 2015
03 Sept 2015, 19:10
NO SERVICE FROM TELKOM ADSL
Reported that my line was not syncing on 15/08/2015. Got ref no 356CRK150815. 19 days later and I believe they haven't even assigned a tecnitian. <br> I have been given 2 commitment dates which have come and gone. I have phoned in everyday with the same answers. The tecnitians have a backlog.<br> I have asked whom this can be escalated to, but nobody wants to divulge this classified information.<br> Just needed to vent, as I'm sure nothing will come from this either.<br> <br> Disappointed.<br> <br>
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Telkom's replyOfficial
03 Sept 2015, 20:00Hello Roelie 619,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM142150.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM142150.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply03 Sept 2015, 20:00
Official
Hello Roelie 619,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM142150.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM142150.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media