No Service from Telkom ADSL

I am absolutely shocked. I signed up in Dec 2014 for 4mbps Uncapped internet with Telkom. I soon moved the line and subscription over to Mweb at R450pm all in. I started noticing very bad line speed and kept using iPad and Phone Data to get through the day/night emails, whatsapp and general browsing. The line has never reached anywhere near 1mbps on advanced line testing from Mweb or Telkom. 8 Months later and an unlimited amount of Facebook, Twitter and email mages not to mention phone calls, i am no closer to a resolution. IM SHOCKED. Im charged by Mweb but they have advised that the problem lies with Telkom, 8 months later my fault is still logged but no feedback provided, when i call for assistance im told the area was good enough for 4mbps usage when signed up but since the exchange is congested and only after upgrades will it be corrected, but the upgrade is in progress. Im lost for words. PLS PLS PLS PLS PLS PLS ASSIST. My Phone bill and iPad bill is over R3000 a month due to this problem. I have the exact same package at my office and retail store and it works fine. Pls assist!