No service from Telkom

I upgraded to the full Telkom broadband package on 25 March 2015. I was promised that after delivery of the new modum, ****le, etc, etc. a technician will make an appointment to set it all up. It is nearly 3 months later, several phone calls to 10212 to request assistance - 20 min wait with nobody at other end, then a visit to their \Telkom shop"this morning just to find a long line with irate people waiting for service. Then I went onto the self service chat line - am still awaiting assistance from them - half an hour later. WHAT can one do?? AND my telephone account has not decreased as per their promise.<br> """