No Service From Telkom

I logged that my Wi-Fi at my office park went down 15.01.2024. I logged a call got a reference, nothing happened. On 17.01.2024 i logged another call was told to go the the site where Wi-Fi is and phone again. Did this after 2 hours on the phone still the problem could not be resolved. Was told a technician will be sent out, nothing happened. Followed up Thursday, Friday and this morning. This morning I am told a technician will be sent. My unhappy tenants ask for the details so we give it to them to contact Telkom, they are told the job card was closed. How unprofessional and pathetic is that. There is no such thing as customer service from Telkom. Using over R500 airtime since last week and still no Wi-Fi. Totally disappointed that we joined Telkom.