No Service from Telkom

I have had a problem with Telkom in regards to service, our line phone line is dead and so is my internet no dial tone i reported the problem on 2 April 2015 and was told it would be sorted in 3 days, i phoned again on the third day after getting a response by SMS the Saturday that it was in the hands of the technician, they said that they would escalate it and i didn't know this means a senior technician takes over, i had to go to the Telkom store and was told the Line was ****** and that they are working on it, well its been 12 days now and still nothing, I cant keep calling and the person on the other end of the line is not much help my Ref No is:658CWK020415, We are unable to make or receive calls and this is very inconvenient for 12 days now and counting.