JM
Jekkie M

1 reviews | Active since Apr 2017

28 Jun 2017, 13:04

No Service From Telkom

<p>My itemized billing indicated that SMSes are being sent to an international number from phone at the cost of R1.50 per SMS. I have never sent any SMS and i have no idea whose number is that. I logged a call with Telkom on the 17th of June to investigate and was given ref number ********** 1. Up to this point I havent heared anything from Telkom. I made numerous follow up and was promised that someone will call but nothing so far. The last follow up was on the 28th of June 2017 and the lady was honest with me. She indicated that a consultant dealing with my case simply assigned a case to his basket and left it like that. Nothing has been done and someone is sitting on it. The worrying factor is that such number keeps billing and i have to pay. This is such high level of incompetency from Telkom staff</p>

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Replies (2)
JM
Jekkie M's update03 Jul 2017, 11:26
Reviewer Update

There is still No response until today...... By the way that contract has expired and it is running on a month to month basis, so if you don't resolve this query today I will exercise my right to cancel it. I believe there are many competitors out there willing to have me as their client.

Telkom
Telkom's reply06 Jul 2017, 12:42
Official

Good Day

Hope the message finds you well.This serves as notification that we have urged our support team to follow up on the matter .

For progress you are welcome to correspond with us via Facebook (https://www.facebook.com/TelkomZA) /Twitter (TelkomZA)

Regards

Social Media Team