No service from Telkom

<p>Perthatic Telkom internet service or what internet service ? <br />On the 08th September I received a message from Telkom advising that they are upgrading the network and that the service will be interrupted. Since that awful upgrade, we have had a broken Internet service and a tar ruble voice line. I logged a fault 262crk080916. Each day being told that it's been assigned to a technician . On the 16th Sepember I received a message to say fault resolved. It was not as there was no internet access at all. I called Telkom again and another call was logged 675crk160916 and I had to take my router in for replacement. On the 17th I travelled 30 km to Telkom store at the Glen shopping Centre where they replaced the router. Yippy, got home and connected, but if fails to setup. So I call Telkom again and they spend 2 hours on the call and eventually say the router is faulty to return it to the Telkom store. What? Another 30 km to the store on the 18th to be told at the store that there is no technician they cannot help me. So I return another 30 km back home and then another 30 km back to the store on Monday the 19th. Another router same problem,so I am told the call is allocated to the Technician. Calls every day to Telkom, dropped called , dead lines, noise on the line, being cutoff and again to be told it's been allocated to technician. It's the 21st now 14 days of bad to no service from Telkom and no one can assist still as the call is with the technician. The only thing I can do is blame myself for paying for the perthatic service. To my understanding, this is a common issue with several people in Lenasia. We all are paying for a poor to no service. <br />It would be good to see the responses to this post to understand how common this poor Telkom service is and what can be done to change the service levels from Telkom. How do we get reimbursed for paying for poor and disrupted services for long periods of time?</p>