No service from telkom

Good day<br> <br> i have spent many an hours at a time on the line with telkom mobile call center.<br> Their is a billing issue that i need to resolve and telkom help desk tells me they can only send the billing department an email.<br> the billing department will get back to me.<br> Its been 8 weeks the first query<br> 15 days the second query i logged<br> 3 days the third query<br> <br> they do not phone back or even try to inform me of any progress<br> <br> second incident number ***2<br> third incident number ***<br> <br> regards<br>