No service from Telkom

I have bought one of Telkoms new LTE packages in December.<br> At the Telkom direct store i got my router and new sim card but Telkom was supposed to come and install a pointing areal it is now two months later i still have not heard a single word from Telkom i have tried phoning the call center and i just get passed on from one person to the other and not one have the proper training to help me