NO SERVICE FROM TELKOM

The level of service I receive from Telkom or lack thereof is absolutely disgusting. I pay a monthly subscription for a fixed line service to my home and more often than not the phone is not working! In essence I am paying Telkom for a service which they do not provide. The most recent issue I have been experiencing is where I can receive incoming calls but I cannot hear the person on the other end - even though they can hear me perfectly fine. When I make an outgoing call the call connects but the person cannot hear me they only hear a crackling/static kind of sound. I have logged a fault with reference number 78CNZ200216 and the last comms which I received on the 21/02/16 specified that a technician would be sent out. Today is the 26/02/16 and no such technician has arrived. I am utterly fed up and disgusted with Telkom. I am a senior citizen paying for an account which does not work. I demand to be refunded for the number of days that the service has been unavailable AND I WANT THE TECHNICIAN TO COME AND RESOLVE THE PROBLEM ASAP. I AM REALLY AND TRULY SICK OF TELKOM, YOU SHOULD GET THE \WORST SERVICE AWARD!\" You people should be ashamed for treating old people like this!"