No service from Telkom

I app**** for Telkom Fibre on 8 December 2023. Today, 16 January I still haven't heard from the technicians to install the line.

Every time I phone, there is a different excuse and story. Or I have to wait 72 hours so that the team can receive the email.

Best of all, I was already billed for it.

Can someone in a superior position contact me regarding this issue.