No service from Telkom

On 4 January I went to the Canal Walk Telkom Store to cancel my two wireless contracts with 8ta and to enter into a contract for adsl. I had to wait in line for 40 minutes to be able to speak to someone that can actually help me (the store runners can't really do anything paper work related. They could not even help me fill in my form - which was badly printed and very confusing.). This is only to be told that - conveniently for Telkom - no cancellations are processed in store.<br> <br> So I filled in the request for the new service - insisted that an agent check it and scanned and emailed the cancellation request myself. I was told installation will happen within 10 days and I will be contacted for the cancellation within 72 hours max.<br> <br> Now it is more than two weeks later and when I wanted to check on when the Adsl will be installed was told that the order was never processed! I know have to wait 3 more weeks. Also I have sent 3 follow up emails to the cancellation email service - which is apparently all you can do to get a contract cancelled - and no one has contacted me yet!<br> <br> Because of this I am losing revenue, because I can rent out rooms for more if it has wifi access.