No service from Telkom

I have reported my internet on the 29th of December 2020. I have been phoning everyday to ask when a Technician will come and attend to my problem. Today they told me that the fault was still not assigned to any technician. They keep on escalating the fault and nothing is happening. This is really pathetic. Telkom receives money for services not rendered. I will be reporting this to Telkom Head Office and if my fault is not fixed today, I will be cancelling my contract with Telkom and find a service provider who actually cares about their customers!