No service from Telkom

What is going on at Telkom, I have been out of service from the 4th of December time 05:02 and I logged fault report at 08:00 . I tried to get an update on the 7 December, but I held on for an hour with no luck. Today I tried again and got thru, but the rude Telkom assistant just transferred me to the client survey without even offering to offer a time when the fault will be resolved. <br> <br> Even more stupid is their voice recordings while you wait, the voice recordings are about joining Telkom community online and how are you suppose to be online when Telkom lines are down so often. <br> <br> Adding all downtime from Telkom for the past 3 years, it works out to a month a year down time and do not think Telkom will re-burse you, no Telkom will not.<br> <br> When will the Telkom infrastructure be made available to other players in the market, Telkom is not fit to own the lines and Telkom should be a dissolved. <br> <br> My fault reference number is 35CTK041215. <br> <br> Telkom when will I have service again and when will I please receive an update.<br>