NO SERVICE FROM TELKOM

I placed and order online approximately 3 weeks ago. the order was processed and i was advised it was successful immediately. Approximately 3 days later the money for my order was debited. To date no information has been received, despite my numerous attempts, as to the date i can expect installation of my order.<br> Telkom has taken my money very easily, but have been remarkably unhelpful and really terrible at customer service. Every single person I contact refers me to another person, because \its not their job". I find this blatant disregard for customer service shocking. I have literally tried every avenue available to be to get service"