No service from Telkom

On Friday, 1 February around 1220, one of the Telkom workers came out and worked on the lines that connects our internet to the flats where I live. When he left, I noticed that my internet suddenly stopped completely, nothing and my Telkom line is very bad.

I called the Telkom line and reported it, ref ********** 7. They tried to boost the signal and we switched on and off, the lady then mentioned something is wrong because on her side the internet is not connecting. She then told me that someone will have a look and call me.

This morning, 2 February, I called at 0815 and said that nothing has changed, any progress. Again they said that someone should have called me by now but nothing. Then they said someone is working on the line to see what is wrong and that they will call me with progress.

It's now nearly 2100 and I still have zero internet, nothing. I already had to buy 3GB of data at R80 per GB from my Vodacom cellphone to run my computer, send emails and talk to my family in NZ. I will send these invoices to Telkom so it can be deducted from my monthly payment.

I need to know if they disconnected my line or maybe even gave my line to some new user without thinking? Any feedback from Telkom would be appreciated.