No service from Telkom

called logged for ADSL line to be fixed on 21/12/2018. after daily calls nothing has happened. it is now day 10. Still I have no internet connection because the technicians are to useless to actually do their jobs and come to the service points. All I hear everyday, when I call into the call centre, is that a technician was dispatched, closed the call, because no one is home. Yet they never came to my premises. No feedback or updates from them at all, even though they have my cell number. This is beyond putrid. I need someone to contact me in order to get my line up and running as this is way out of their turn around time. I have received my 6th REF number and still nothing.