No service from Telkom

For the last 4 weeks our telephone line has been down. No phone and worse our alarm system to the security response required a Telkom connnection. Telkom is contact virtually everyday to find out when they will be restoring/repairing the line. They indicated that it was a damaged cable 3 weeks ago and confirmed that it would be resolved that week. 3 weeks later and they just do not seem interested in fixing the problem and all the while we keep paying for a non existent service. The latest poor service was experienced this morning when we attempted to again find out when this mattter will be resolved and the Telkom rep called Jusitn Nogobo from the PE call centre abruptly informed my wife that there’s nothing he can do about this matter, it cannot be escalated and no senior manager is available to us to engage in this issue. We need to just wait and be grateful when Telkom eventually decides to reconnnect our line. Our need for a active Telkom line for our armed response alarm is critical and this poor unacceptable service by Telkom is absolutely disgusting.