No service from Telkom

I have relocated the 1 of July 2018 to another home within Bloemfontein (Eikenhof 6; Jan Wilkens Street; Hillside, Bloemfontein). I have made calls for 3 weeks , every day. After 2 weeks a consultant advised me that there is not 4M lines available at my new residence and I have to downgrade to 2 M. That has been done.

Thereafter a consultant advised again that there is an ‘error’ message on my order and IT department has to resolve it for the move-order to take place. I have phoned 5 times on 5 separate days to follow-up on the error message. IT is not responding.

I do not get any feedback from Telkom , and all the information I provided above is what I received when I did the follow-up work myself.

This is such poor service, in fact, it is no service at all.

I use my ADSL line for work purposes as well and I am thinking of cancelling my contract at Telkom since I receive no service.

I doubt if I am even going to get an actual response on this complaint